University of South Alabama
This course is designed to prepare students to understand, challenge, and refine the principles of guest-services management in an organization. Theories and concepts of service will be explored with emphasis on identifying customer preferences and a systematic process for organizations to design service delivery systems and implement a successful quality service environment that consistently meets and exceeds customer expectations.
3 credits
HTM 435
Prerequisites, corequisites, and courses that build on this one
Complete these courses before enrolling
