University of South Alabama
OL 410 is an overview of the various theories and models of conflict resolution and negotiation. The course also covers specific conflict resolution and negotiation tactics and how these apply to specific organizational situations. Finally, the course provides an overview of how personal factors such as emotional intelligence and cultural intelligence impact a leader's ability to resolve conflict and successfully negotiate on behalf of the organization.
3 credits
OL 410
Prerequisites, corequisites, and courses that build on this one
Complete these courses before enrolling
Courses that require this course as a prerequisite
