American Hotel and Lodging Educational Institute (AHLEI)
The Certified Front Desk Representative (CFDR) certification is supported by the Skills, Tasks and Results Training® (START) for Front Desk Representative. The online program offers general hospitality knowledge and soft skills training needed in the hospitality industry
Online
Which aid programs apply to this program?
Credentials this program stacks toward
No program pathways.
Detailed information about this program
The Certified Front Desk Representative (CFDR) certification is supported by the Skills, Tasks and Results Training® (START) for Front Desk Representative. The online program offers general hospitality knowledge and soft skills training needed in the hospitality industry. Also provided are concise instructions for training new or prospective employees on how to perform 16 key tasks correctly. These include: Identifying equipment and systems used by front desk staff Understanding the importance of key control Identifying the steps and tasks involved in pre-arrival, check-in and departure Demonstrating effective sales and upselling techniques used by the front desk The online program includes: Six-month online access to START program from date of course launch Access to online certification exam Successful candidates who complete the START program and pass the 30-multiple-choice-question exam with a score of 70% or higher will achieve certification.
What you need to earn this credential
No requirements listed.
Eligible funding programs
No funding information available.
Scholarships
No scholarships listed.
