Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Common Job Titles
- Computer Support Specialist
- Computer Tech (Computer Technician)
- IS Tech (Information Systems Technician)
- IT Specialist (Information Technology Specialist)
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Computer User Support Specialists (2024)
Estimated Total Employment (U.S.)
697,210
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $38,780. 25th percentile: U.S. $47,580. 50th percentile: U.S. $60,340. 75th percentile: U.S. $77,010. 90th percentile: U.S. $98,010. Use the left and right arrow keys to move between percentiles.
- U.S.
| Metric | U.S. |
|---|---|
| 10% of workers earn the following or less | $38,780 |
| 10% of workers earn the following or more | $98,010 |
| Workers on average earn | $64,990 |
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
- Computers and Electronics4.9/5
- Customer and Personal Service4.1/5
- Telecommunications3.9/5
- English Language3.8/5
- Education and Training3.7/5
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
- AJAX
- Adobe Acrobat
- Adobe Creative Cloud software
- Adobe Illustrator
- Adobe InDesign
- Adobe Photoshop
- Amazon Redshift
- Amazon Web Services AWS software
- Ansible software
- Apache Cassandra
- Apache Hadoop
- Apache Hive
- Apache Kafka
- Apache Maven
- Apache Subversion SVN
- Apache Tomcat
- Apple iOS
- Apple macOS
- Atlassian Confluence
- Atlassian JIRA
- Autodesk AutoCAD
- Autodesk Revit
- Bash
- Bentley MicroStation
- C
- C#
- C++
- Cascading style sheets CSS
- Chef
- Cisco Webex
- Dassault Systemes SolidWorks
- Django
- Docker
- Drupal
- ESRI ArcGIS software
- Eclipse IDE
- Elasticsearch
- Epic Systems
- Extensible markup language XML
- Git
- GitHub
- Google Android
- Google Angular
- Google Docs
- Hibernate ORM
- Hypertext markup language HTML
- JUnit
- JavaScript
- JavaScript Object Notation JSON
- Linux
- MEDITECH software
- Marketo Marketing Automation
- Microsoft .NET Framework
- Microsoft ASP.NET
- Microsoft Access
- Microsoft Active Directory
- Microsoft Active Server Pages ASP
- Microsoft Azure software
- Microsoft Dynamics
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft PowerShell
- Microsoft Project
- Microsoft SQL Server
- Microsoft SQL Server Integration Services SSIS
- Microsoft SQL Server Reporting Services SSRS
- Microsoft SharePoint
- Microsoft Teams
- Microsoft Visio
- Microsoft Visual Basic
- Microsoft Visual Basic for Applications VBA
- Microsoft Visual Studio
- Microsoft Windows
- Microsoft Windows Server
- Microsoft Word
- MongoDB
- MySQL
- NoSQL
- Node.js
- Oracle Database
- Oracle Java
- Oracle PL/SQL
- Oracle PeopleSoft
- Oracle Primavera Enterprise Project Portfolio Management
- PHP
- Perl
- PostgreSQL
- Puppet
- Python
- Red Hat Enterprise Linux
- Ruby
- SAP software
- SAS
- Salesforce software
- ServiceNow
- Shell script
- Slack
- Splunk Enterprise
- Spring Boot
- Spring Framework
- Structured query language SQL
- Swift
- Tableau
- Teradata Database
- The MathWorks MATLAB
- Transact-SQL
- Trimble SketchUp Pro
- UNIX
- UNIX Shell
- Yardi software
- Zoom
- jQuery
Technology Skills
- 3M Post-it App
- Active directory software
- Adobe ActionScript
- Adobe Distiller
- Adobe Dreamweaver
- Advanced business application programming ABAP
- Apache Ant
- Apache Groovy
Tools & Equipment
- Computer tool kits
- Desktop computers
- Digital tapes
- MS-DOS-bootable disks
- Mainframe computers
- Multi-line telephone systems
- Network analyzers
- Notebook computers