Tellers
Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.
SOC: 43-3071.00
Common Job Titles
- Bank Teller
- Financial Services Representative (FSR)
- Member Services Representative
- Teller
What You'll Need to Succeed
AI-generatedKey competencies for this occupation at a glance
- KnowledgeEvaluate financial transactions and negotiable instruments for compliance with institutional policies and regulatory requirements in a customer-facing banking environment, using teller terminals and validation systems.Proficient
- MindsetReconcile competing demands between customer service expectations and security procedures when resolving conflicts or handling sensitive account issues.Proficient
- KnowledgeOrganize daily workflow and transaction priorities to efficiently manage multiple customer requests during peak banking hours.Proficient
- KnowledgeAnalyze customer account information and transaction patterns to identify discrepancies and potential fraud, working independently under time pressure.Developing
- MindsetEngage with diverse customers to understand their financial service needs while maintaining professional demeanor and service orientation in high-volume branch settings.Developing
- Hands-onOperate cash handling equipment including currency counters, check encoders, and teller terminals following established security protocols and accuracy standards.Developing
- KnowledgeApply mathematical principles to balance cash drawers and reconcile daily transactions ensuring accuracy to within institutional tolerances using 10-key calculators.Developing
- KnowledgeInterpret banking regulations, account agreements, and transaction documentation to explain policies and procedures clearly to customers from diverse backgrounds.Developing
- Hands-onExecute cash receipt and disbursement procedures with precision while monitoring for counterfeit currency and fraudulent instruments.Developing
- KnowledgeDemonstrate knowledge of financial products and services during cross-selling opportunities responding to customer inquiries in branch settings.Developing
- MindsetRespect customer confidentiality and data privacy standards when handling sensitive financial information and personal account details.Developing
- Hands-onPerform documentation and record-keeping tasks using banking software and computer systems maintaining accurate audit trails for all financial transactions.Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Tellers (2024)
Estimated Total Employment (U.S.)
339,340
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $31,270. 25th percentile: U.S. $36,420. 50th percentile: U.S. $39,340. 75th percentile: U.S. $45,550. 90th percentile: U.S. $48,270. Use the left and right arrow keys to move between percentiles.
- U.S.
| Metric | U.S. |
|---|---|
| 10% of workers earn the following or less | $31,270 |
| 10% of workers earn the following or more | $48,270 |
| Workers on average earn | $40,940 |
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
- Customer and Personal Service3.9/5
- English Language3.6/5
- Mathematics3.5/5
- Economics and Accounting3.1/5
- Public Safety and Security3.0/5
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
- Microsoft Dynamics
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Windows
- Microsoft Word
Technology Skills
- Accounting software
- Email software
- Hyland Software OnBase
- IBM Notes
- Information Technology Incorporated Premier Teller
- Internet browser software
- Jack Henry & Associates Vertex
- Microsoft Exchange
Tools & Equipment
- 10-key calculators
- Automatic teller machines ATMs
- Cash advance terminals
- Check encoders
- Check validation printers
- Checkwriters
- Currency counters
- Desktop computers