First-Line Supervisors of Personal Service Workers
Supervise and coordinate activities of personal service workers.
SOC: 39-1022.00
Common Job Titles
- Aquatics Supervisor
- Clinical Care Coordinator
- Direct Care Supervisor
- Resident Care Supervisor
What You'll Need to Succeed
AI-generatedKey competencies for this occupation at a glance
- KnowledgeEvaluate personal service worker performance and service quality standards in diverse service environments, using compliance criteria and customer feedback.Proficient
- MindsetIntegrate customer service principles with team management practices when coordinating personal service operations and maintaining client satisfaction.Proficient
- KnowledgeAssess staffing needs and personnel resource allocation independently, considering service demands, budgetary constraints, and scheduling requirements.Proficient
- MindsetReconcile conflicting priorities between client expectations and operational constraints when negotiating service delivery challenges with diverse stakeholders.Proficient
- KnowledgeInterpret public safety regulations and organizational policies for frontline staff in personal service settings, ensuring regulatory compliance.Proficient
- KnowledgeDemonstrate personnel management procedures including hiring, onboarding, and disciplinary actions following human resources protocols and employment regulations.Proficient
- KnowledgeApply time management and scheduling techniques to coordinate multiple service workers across shifts using work scheduling software.Developing
- KnowledgeAnalyze operational processes and service delivery gaps using quality control metrics and customer service data to identify improvement opportunities.Developing
- MindsetEngage with subordinates during training, coaching, and performance development sessions using psychological understanding and social perceptiveness to motivate teams.Developing
- KnowledgeOperate Microsoft Office Suite and inventory management systems for administrative activities including documentation, reporting, and resource tracking.Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for First-Line Supervisors of Personal Service Workers (2024)
Estimated Total Employment (U.S.)
107,060
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $32,150. 25th percentile: U.S. $37,800. 50th percentile: U.S. $47,080. 75th percentile: U.S. $59,330. 90th percentile: U.S. $73,800. Use the left and right arrow keys to move between percentiles.
- U.S.
| Metric | U.S. |
|---|---|
| 10% of workers earn the following or less | $32,150 |
| 10% of workers earn the following or more | $73,800 |
| Workers on average earn | $50,920 |
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
- Customer and Personal Service4.8/5
- English Language4.3/5
- Administration and Management4.2/5
- Public Safety and Security3.8/5
- Psychology3.8/5
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
Technology Skills
- Inventory management systems
- Point of sale POS software
- Timekeeping software
- Web browser software
- Work scheduling software
Tools & Equipment
- Automated external defibrillators AED
- Computer laser printers
- Desktop computers
- Laptop computers
- Multi-line telephone systems
- Personal computers
- Photocopying equipment