First-Line Supervisors of Office and Administrative Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
Common Job Titles
- Accounting Manager
- Customer Service Manager
- Customer Service Supervisor
- Office Manager
What You'll Need to Succeed
AI-generatedKey competencies for this occupation at a glance
- KnowledgeEvaluate staff performance against organizational standards and compliance requirements using performance management systems and quality control metrics.Proficient
- MindsetIntegrate team development priorities with individual employee needs when coaching and motivating administrative support staff.Proficient
- KnowledgeAnalyze workflow processes and resource allocation to optimize office operations and productivity across clerical teams.Proficient
- MindsetAdvocate for staff training needs and professional development opportunities in collaboration with human resources and senior management.Proficient
- MindsetReconcile conflicting priorities among team members and departmental objectives through negotiation and mediation in fast-paced office environments.Proficient
- KnowledgeCompare work schedules, staffing levels, and operational budgets to ensure adequate coverage and resource utilization across administrative units.Proficient
- MindsetBalance customer service expectations with operational efficiency requirements while maintaining team morale and service quality standards.Proficient
- KnowledgeApply personnel management principles and administrative procedures when staffing organizational units and coordinating clerical activities.Developing
- KnowledgeDemonstrate administrative software systems and office technology tools when training and teaching clerical staff on standard operating procedures.Developing
- KnowledgeInterpret organizational policies, procedural documentation, and compliance standards for subordinates in diverse administrative and clerical contexts.Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for First-Line Supervisors of Office and Administrative Support Workers (2024)
Estimated Total Employment (U.S.)
1,495,580
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $43,920. 25th percentile: U.S. $53,190. 50th percentile: U.S. $66,140. 75th percentile: U.S. $82,340. 90th percentile: U.S. $102,980. Use the left and right arrow keys to move between percentiles.
- U.S.
| Metric | U.S. |
|---|---|
| 10% of workers earn the following or less | $43,920 |
| 10% of workers earn the following or more | $102,980 |
| Workers on average earn | $71,560 |
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
- Administration and Management4.5/5
- Customer and Personal Service4.2/5
- English Language3.7/5
- Administrative3.7/5
- Computers and Electronics3.3/5
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
- Adobe Acrobat
- Apple macOS
- Google Docs
- Henry Schein Dentrix
- IBM SPSS Statistics
- Intuit QuickBooks
- MEDITECH software
- Microsoft Access
- Microsoft Dynamics
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Project
- Microsoft SharePoint
- Microsoft Teams
- Microsoft Visio
- Microsoft Windows
- Microsoft Word
- Mozilla Firefox
- Oracle Database
- Oracle PeopleSoft
- SAP software
- Salesforce software
- Slack
- Tableau
- Yardi software
Technology Skills
- ADP Workforce Now
- Blackbaud The Raiser's Edge
- Blackboard software
- Bookkeeping software
- Citrix cloud computing software
- Contract management software
- Data entry software
- Database software
Tools & Equipment
- 10-key calculators
- Computer data input scanners
- Computer laser printers
- Desktop computers
- Laptop computers
- Laser facsimile machines
- Liquid crystal display LCD projectors
- Multi-line telephone systems