First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Common Job Titles
- Customer Service Supervisor
- Reservations Supervisor
- Sales Leader
- Sales Supervisor
What You'll Need to Succeed
AI-generatedKey competencies for this occupation at a glance
- KnowledgeEvaluate sales performance metrics and team productivity data using CRM systems and analytics software to inform strategic decisions.Proficient
- MindsetIntegrate motivational techniques with individual team member development needs when guiding and directing sales staff to achieve organizational goals.Proficient
- KnowledgeDevelop sales objectives and strategic plans aligning team capacity with organizational revenue targets and market conditions.Proficient
- MindsetAdvocate customer-centric service principles when resolving conflicts and negotiating with clients and internal stakeholders.Proficient
- KnowledgeAssess personnel competencies and training requirements to design targeted coaching and development programs for sales team members.Proficient
- Hands-onOperate enterprise resource planning (ERP) and CRM platforms processing sales information, scheduling work activities, and documenting team performance.Proficient
- MindsetBalance team development priorities with immediate sales targets when coordinating work activities and building cohesive sales teams.Proficient
- KnowledgeAnalyze budgetary data and resource allocation patterns independently managing financial and material resources within assigned territories.Developing
- KnowledgeInterpret sales forecasts and market intelligence communicating implications to supervisors and external stakeholders using presentation software.Developing
- KnowledgeApply personnel management principles and employment regulations when staffing organizational units and addressing employee relations issues.Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for First-Line Supervisors of Non-Retail Sales Workers (2024)
Estimated Total Employment (U.S.)
219,010
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $48,880. 25th percentile: U.S. $62,730. 50th percentile: U.S. $84,130. 75th percentile: U.S. $118,190. 90th percentile: U.S. $162,120. Use the left and right arrow keys to move between percentiles.
- U.S.
| Metric | U.S. |
|---|---|
| 10% of workers earn the following or less | $48,880 |
| 10% of workers earn the following or more | $162,120 |
| Workers on average earn | $97,870 |
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
- Customer and Personal Service4.0/5
- Administration and Management3.9/5
- English Language3.8/5
- Personnel and Human Resources3.5/5
- Economics and Accounting3.4/5
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
- Cisco Webex
- Microsoft Access
- Microsoft Dynamics
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Project
- Microsoft Word
- SAP software
- Salesforce software
Technology Skills
- Budgeting software
- Customer information databases
- Delphi Discovery
- Delphi Technology
- Electronic data interchange EDI software
- Financial accounting software
- Flow chart software
- Fuze cloud communications and collaboration software
Tools & Equipment
- Desktop computers
- Laptop computers
- Laser facsimile machines
- Multiline telephone systems
- Printing calculators
- Smart phones
- Tablet computers