Concierges
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Common Job Titles
- Chef Concierge
- Club Concierge
- Guest Service Agent
- Hotel Concierge
What You'll Need to Succeed
AI-generatedKey competencies for this occupation at a glance
- MindsetModel exceptional customer service standards and professional demeanor when training new staff and representing the organization to external stakeholders.Advanced
- MindsetEngage patrons with diverse personal service needs in hotel, apartment, or office building settings, responding to requests with cultural sensitivity.Proficient
- MindsetPrioritize multiple concurrent guest requests for housekeeping, maintenance, and personal services while maintaining service quality standards across high-volume periods.Proficient
- MindsetReconcile guest expectations with available resources and service limitations when negotiating solutions to complex or conflicting requests.Proficient
- KnowledgeEvaluate guest service interactions and outcomes to identify opportunities for service improvement and relationship building.Proficient
- KnowledgeApply knowledge of local transportation, entertainment, and business services when providing tailored recommendations to guests under time constraints.Developing
- KnowledgeInterpret guest communications and preferences using active listening and social perceptiveness to anticipate needs.Developing
- KnowledgeOperate property management systems and administrative software using Microsoft Office Suite, Yardi, and scheduling applications to coordinate services.Developing
- KnowledgeCoordinate work activities across housekeeping, maintenance, and external vendor teams using multiline telephone systems, mobile radios, and email to ensure timely service delivery.Developing
- KnowledgeApply problem-solving strategies to resolve guest complaints and service disruptions independently, exercising judgment within established protocols.Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Concierges (2024)
Estimated Total Employment (U.S.)
44,200
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $30,770. 25th percentile: U.S. $33,860. 50th percentile: U.S. $37,320. 75th percentile: U.S. $45,700. 90th percentile: U.S. $58,050. Use the left and right arrow keys to move between percentiles.
- U.S.
| Metric | U.S. |
|---|---|
| 10% of workers earn the following or less | $30,770 |
| 10% of workers earn the following or more | $58,050 |
| Workers on average earn | $40,770 |
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
- Customer and Personal Service5.0/5
- English Language4.6/5
- Administrative3.8/5
- Administration and Management3.5/5
- Computers and Electronics3.5/5
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Yardi software
Technology Skills
- Billing software
- Budgeting software
- Delphi Technology
- Mapping software
- Microsoft Publisher
- Web browser software
- Work scheduling software
Tools & Equipment
- Computer laser printers
- Copy machines
- Desktop computers
- Laptop computers
- Laser facsimile machines
- Mobile radios
- Multiline telephone systems
- Smart phones