Hotel, Motel, and Resort Desk Clerks
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Common Job Titles
- Front Desk Agent
- Front Desk Clerk
- Guest Services Agent (GSA)
- Night Auditor
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Hotel, Motel, and Resort Desk Clerks (2024)
Estimated Total Employment (U.S.)
261,430
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $26,600. 25th percentile: U.S. $29,210. 50th percentile: U.S. $34,270. 75th percentile: U.S. $37,430. 90th percentile: U.S. $44,720. Use the left and right arrow keys to move between percentiles.
- U.S.
| Metric | U.S. |
|---|---|
| 10% of workers earn the following or less | $26,600 |
| 10% of workers earn the following or more | $44,720 |
| Workers on average earn | $34,740 |
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
- Customer and Personal Service4.3/5
- English Language4.2/5
- Public Safety and Security3.7/5
- Administrative3.6/5
- Computers and Electronics3.4/5
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Yardi software
Technology Skills
- ASI FrontDesk
- Blink
- Delphi Technology
- Incident tracking software
- InnQuest roomMaster
- Microsoft Publisher
- Property management system PMS software
- Ramesys Hospitality
Tools & Equipment
- Automated call distributors ACD
- Automated telephone answering systems
- Centrex phone consoles
- On hold players
- Personal computers
- Private automatic branch exchange PABX systems
- Steam cleaning equipment
- Telephone call identification systems