Ushers, Lobby Attendants, and Ticket Takers
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
Common Job Titles
- Lobby Attendant
- Ticket Taker
- Usher
- Visitor Services Representative
What You'll Need to Succeed
AI-generatedKey competencies for this occupation at a glance
- MindsetEngage patrons attending entertainment events by providing friendly and helpful assistance with seating, directions, and facility information.Developing
- Hands-onOperate electronic ticket scanners and validation equipment to efficiently process patron admissions during event entry.Developing
- MindsetRespond to patron inquiries and requests for assistance using active listening and clear communication in fast-paced entertainment venues.Developing
- KnowledgeApply customer service principles and venue protocols when assisting patrons in locating seats, restrooms, and other facilities.Developing
- KnowledgeIdentify patron needs and potential safety concerns through observation and social perceptiveness during events.Developing
- MindsetRespond to conflict situations and patron complaints by negotiating solutions and de-escalating tensions diplomatically.Developing
- KnowledgeApply public safety and security protocols when monitoring venue areas and responding to emergency situations.Developing
- Hands-onHandle lost items and patron belongings following established venue procedures for documentation and retrieval.Developing
- KnowledgeCoordinate with supervisors and team members using two-way radios to manage patron flow and address operational needs during events.Developing
- MindsetSupport accessible and inclusive patron experiences by accommodating special needs and providing assistance to diverse audiences.Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Ushers, Lobby Attendants, and Ticket Takers (2024)
Estimated Total Employment (U.S.)
119,210
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $22,880. 25th percentile: U.S. $27,140. 50th percentile: U.S. $31,150. 75th percentile: U.S. $35,650. 90th percentile: U.S. $40,210. Use the left and right arrow keys to move between percentiles.
- U.S.
| Metric | U.S. |
|---|---|
| 10% of workers earn the following or less | $22,880 |
| 10% of workers earn the following or more | $40,210 |
| Workers on average earn | $31,770 |
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
- Customer and Personal Service4.3/5
- English Language3.4/5
- Public Safety and Security3.2/5
- Communications and Media3.1/5
- Sales and Marketing2.9/5
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
Technology Skills
- Microsoft Windows Mobile
- Ticket Alternative Express Entry
- Ticket scanning software
Tools & Equipment
- Electronic ticket scanners
- Facility maps
- Fire extinguishers
- First aid kits
- Hand-held flashlights
- Two way radios