Correspondence Clerks
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Common Job Titles
- Correspondence Clerk
- Correspondence Coordinator
- Correspondence Representative (Correspondence Rep)
- Dispute Resolution Analyst
What You'll Need to Succeed
AI-generatedKey competencies for this occupation at a glance
- KnowledgeCompose professional correspondence addressing customer inquiries, claims, and billing issues using administrative knowledge and organizational writing standards.Proficient
- KnowledgeEvaluate correspondence for compliance with company policies and regulatory requirements, ensuring accuracy and appropriateness before distribution.Proficient
- KnowledgeOrganize multiple correspondence requests and prioritize response timelines, managing workload to meet departmental service standards and deadlines.Proficient
- MindsetIntegrate persuasive communication techniques with service-oriented values when negotiating resolutions to damage claims and delinquent accounts.Proficient
- KnowledgeInterpret customer communications to identify underlying needs and required actions, using active listening and reading comprehension skills.Proficient
- KnowledgeAnalyze customer requests and documentation to determine appropriate responses, reviewing service complaints, account discrepancies, and information requests.Developing
- KnowledgeApply customer service principles and administrative procedures when responding to delinquent accounts and service issues independently.Developing
- MindsetRespond to customer concerns with empathy and professionalism when addressing complaints about unsatisfactory services or billing errors.Developing
- KnowledgeOperate correspondence management software and Microsoft Office applications, producing electronic communications and maintaining accurate documentation.Developing
- KnowledgeSelect relevant data from accounting, billing, and customer service systems to formulate accurate and complete responses to inquiries.Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Correspondence Clerks (2024)
Estimated Total Employment (U.S.)
6,260
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $33,530. 25th percentile: U.S. $38,510. 50th percentile: U.S. $46,740. 75th percentile: U.S. $52,480. 90th percentile: U.S. $62,200. Use the left and right arrow keys to move between percentiles.
- U.S.
| Metric | U.S. |
|---|---|
| 10% of workers earn the following or less | $33,530 |
| 10% of workers earn the following or more | $62,200 |
| Workers on average earn | $46,610 |
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
- Administrative4.4/5
- English Language4.0/5
- Customer and Personal Service3.8/5
- Economics and Accounting3.6/5
- Mathematics3.5/5
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
- Epic Systems
- Microsoft Access
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft SharePoint
- Microsoft Windows
- Microsoft Word
- SAP software
Technology Skills
- Electronic data interchange EDI software
- Electronic health record EHR software
- Enterprise resource planning ERP software
- GE Healthcare Centricity EMR
- Healthcare common procedure coding system HCPCS
- Imaging software
- Word processing software
Tools & Equipment
- Computer inkjet printers
- Computer laser printers
- Copy machines
- Document scanners
- Laser facsimile machines
- Microfiche viewing equipment
- Multiline telephone systems
- Paper folding machines