Order Clerks
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
Common Job Titles
- Materials Specialist
- Order Clerk
- Warehouse Clerk
- Warehouse Person
What You'll Need to Succeed
AI-generatedKey competencies for this occupation at a glance
- KnowledgeProcess incoming orders for materials, merchandise, and services using order management software and electronic communication systems, ensuring accuracy and completeness.Proficient
- KnowledgeEvaluate order information for compliance with pricing policies, inventory availability, and shipping requirements using inventory management systems and warehouse management software.Proficient
- KnowledgeOrganize administrative workflows and order processing tasks prioritizing multiple orders across various communication channels under time constraints.Proficient
- MindsetIntegrate active listening techniques with problem-solving approaches when resolving conflicts and negotiating solutions with customers and internal teams.Proficient
- KnowledgeMonitor order fulfillment processes and shipping schedules tracking progress through automated systems and coordinating with production and logistics personnel.Proficient
- MindsetEngage with customers to address inquiries, complaints, and order status updates via phone, email, and electronic means, maintaining service-oriented communication.Developing
- KnowledgeApply customer service protocols and company policies when handling order delays, price discrepancies, and customer concerns.Developing
- KnowledgePrepare contracts and order documentation using Microsoft Office software and order management systems, ensuring regulatory and procedural compliance.Developing
- KnowledgeAnalyze customer data and order patterns using database and spreadsheet software to identify trends and improve order accuracy.Developing
- KnowledgeInterpret product specifications, pricing structures, and shipping information when communicating order details to customers and coordinating with external vendors.Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Order Clerks (2024)
Estimated Total Employment (U.S.)
83,420
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $33,530. 25th percentile: U.S. $38,110. 50th percentile: U.S. $44,660. 75th percentile: U.S. $51,890. 90th percentile: U.S. $61,680. Use the left and right arrow keys to move between percentiles.
- U.S.
| Metric | U.S. |
|---|---|
| 10% of workers earn the following or less | $33,530 |
| 10% of workers earn the following or more | $61,680 |
| Workers on average earn | $46,270 |
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
- Customer and Personal Service4.4/5
- Production and Processing4.2/5
- Computers and Electronics4.0/5
- Education and Training3.9/5
- English Language3.8/5
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
- Adobe Acrobat
- Apple Safari
- Intuit QuickBooks
- Microsoft Access
- Microsoft Dynamics
- Microsoft Edge
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Mozilla Firefox
- SAP software
Technology Skills
- Automated manifest system software
- Corel WordPerfect Office Suite
- Email software
- IBM Sterling Configure, Price, Quote
- Inventory management systems
- Microsoft System Center
- Oracle JD Edwards EnterpriseOne
- Order management software
Tools & Equipment
- Belt diverters
- Conveyer belts
- Copy machines
- Credit card authorization software
- Electronic cash registers
- Laser facsimile machines
- Multiline telephone systems
- Personal computers